Messenger+ Information

For more information or assistance using the system, please call the Messenger Help Line:
713-989-7800 In Houston / 877-689-7800 Outside Houston
Send your comments to messenger@energytransfer.com
For help with nominations after hours, weekends and holidays, the on-call Operations Analyst can be reached by cell phone at 713-962-9862.
Forms
All these forms must be filled out prior to gaining access to the Messenger System. The Messenger Service Agreement should be signed by an officer of your company, or other person authorized to execute contracts. Attachment A will name a Primary Contact for Messenger System matters, along with default contact information for your company’s future contracts. Attachment B should be filled out for each person who will need access to the Messenger System. Check the appropriate boxes for the pipeline(s) to which each person will need access. The person named as the Primary Contact for Messenger System matters on Attachment A may sign page 2 of each Attachment B. If the Primary Contact requests an ID, that person’s supervisor should sign his/her Attachment B, since we don’t allow anyone to sign his/her own form. You can type information directly into the forms, then print, and scan and email or fax them back to the email address/fax number shown on page 2 of Attachment B.
Messenger+ Training Tools
Frequently Asked Questions
- Pre-arranged releases for thirty-one days or less may be non-biddable subject to the 28 day rollover rule.
- Pre-arranged releases that are asset management arrangements (AMAs) are exempt from bidding.
- Pre-arranged releases to shippers participating in state-regulated retail access programs are exempt from bidding.
- Pre-arranged releases at maximum tariff rate and with a term greater than one year are non-biddable.
- From the Customer Activities menu, click "Invoicing", then "View Invoices"
- The date of the most recent invoice will be displayed in the Accounting Period field. (If you want to access an older invoice, supply the date in the Accounting Period field.)
- Click "Retrieve", then click on the line in the grid that is returned to display the invoice summary.
- Click "View Invoice" to open a PDF version of the invoice. Click the printer icon to print the invoice.
- If you wish to email or fax the invoice, close the Adobe Reader and click either the Fax Invoice to or Email Invoice to box on the invoice summary screen. Your email address or fax number will be displayed. Click "Send" and the invoice will be emailed or faxed to you. You may also email or fax the invoice to someone else by inputting their email address or fax number.
- Excess receipts are purchased by the pipeline.
- Excess deliveries are purchased by the Service Requester.
- From the Customer Activities menu, click on "Reports", then "Schedule and View Reports"
- Click "New" to display the report menu
- Double-click on any of the available reports to select it
- Supply any needed information (such as dates) in the "Parameters" area of the report screen or accept the defaults
- Click "Submit" in the upper right hand corner of the screen. The status will change to "Executing".
- Click "Refresh" until the status changes to "Success" indicating that the report has completed
- Click the "View Report" box. Adobe Reader will open and a PDF version of the report will be displayed. Click the printer icon to print the report.
- If you wish to email or fax the report, close the Adobe Reader and click either the Email or Fax box on the Report screen. Your email address or fax number will be displayed. Click "Submit" and the report will be emailed or faxed to you. You may also email or fax the report to someone else by inputting their email address or fax number.
- From the Customer Activities menu, click "Invoicing", then "View Invoices"
- The date of the most recent invoice will be displayed in the Accounting Period field. (If you want to access an older invoice, supply the date in the Accounting Period field.)
- Click "Retrieve", then click on the line in the grid that is returned to display the invoice summary
- Click the "View Invoice" box to open a PDF version of the invoice. Click the printer icon to print the invoice.
- If you wish to email or fax the invoice, close the Adobe Reader and click either the Fax Invoice to or Email Invoice to box on the invoice summary screen. Your email address or fax number will be displayed. Click "Send" and the invoice will be emailed or faxed to you. You may also email or fax the invoice to someone else by inputting their email address or fax number.
BA/Location
These files contain information about the Business Associates and Locations for Trunkline. This information is particularly useful for customers interested in conducting EDI (Electronic Data Interchange) with the pipelines.
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